Patient Access/ ER Float


Full time position


Responsible for greeting and registering patients, gathering appropriate demographic and insurance information, and collection of co-payments. Will be assigned to work in the main admissions area.


Complete registration process by gathering and updating demographic and insurance information to ensure accurate information for patients, guarantor, and insurance follow-up.

Register for Hospital, ER, Lab, Radiology, CPC, Cardiac Rehab, Rehab, Infusion, and Clinic

Educate patients regarding Notice of Privacy Practices (NOPP), Patient Rights, Good Faith Estimates, No Surprise Act, and Conditions of Admissions.

Scan photo ID, insurance information, advanced directive, and other pertinent documents into patient record.

Observe Red Flag policies

Direct patients and paperwork to proper departments.

Ensure accurate and timely corrections to patient records and accounts in coordination with AccuReg, HIM and the Central Business Office.

Monitor work queues and reports to ensure all insurance, demographic and eligibility information is obtained and entered accurately in accordance with established policy and procedure.

Initiates collection of co-payments in accordance with each patient?s individual insurance policy. Accepts all other payments on accounts and provides receipts for all transactions.

Promptly and courteously answers incoming calls on multi line PBX demonstrating proper phone etiquette.

Maintains and reconciles cash drawer bank by following reconciliation policy and procedure.

Utilize procedures and maintain competency for emergency alert system

Maintains confidentiality regarding all patient information in accordance with Hipaa & Compliance guidelines.

Performs other duties as assigned or needed to meet the needs of the department and organization.


High school diploma or equivalent.

Demonstrated excellence in customer service.

Experience in credit and cash collections preferred.

Good verbal and written communication skills.

Multi-line Phone System.

Computer and 10 key skills necessary.