Scorecard Center of Excellence Business Analysis Manager

Dynamic and Strategic Leader Needed

The Business Analysis Manager role is to bring performance management capabilities and consistency across the 38K employees. By delivering on objectives which create operational efficiency, improved productivity, and reduced performance variability.

Job Summary: As a Business Analysis Manager, you will lead a team of 5-7 Relationship Managers who are focused on providing scorecard management and oversight to Consumer and Community Banking (CCB) Operations. The Scorecard Center of Excellence (COE) team will achieve savings through a developed support structure and by empowering a high-performing organization with our customers at the center of everything we do.

Job Responsibilities

Lead a team of Relationship Managers who are focused on providing scorecard management and oversight to Consumer and Community Banking (CCB) Operations

Facilitate an end-to-end scorecard change management process which includes scorecard design, change communication, scorecard platform builds and post implementation validation

Establish appropriate scorecard goals to drive consistent performance improvement and alignment with financial and business targets

Lead a consistent scorecard treatment within Consumer and Community Banking (CCB) Operations by ensuring scorecard alignment with the Performance Excellence Standards and Best Practices

Required Qualifications, Capabilities and Skills

Bachelors degree in a strategic or financial discipline, and/or 5 plus years of relevant experience

Advanced analytical skillset

Ability to interact independently and present to various levels of senior management

Proficient in creating executive level recommendations that include well developed strategic direction

Capable of managing and prioritizing multiple initiatives in a dynamic environment with tight timelines

Possess superior strategic, process improvement, and problem-solving skills

Ability to effectively demonstrate the firmwide Manager Capabilities

Chase is a leading financial services firm, helping nearly half of Americas households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firms current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firms vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans