Patient Access Specialist – FT Emergency Department

LifePoint Health

The Patient Access Specialist purpose is to interview patients or family members to obtain accurate demographic and financial information, explain consents, distribute patient education hand-outs and explain their contents, obtain consent and responsibility signatures and answer any questions the patient or family member may have.

/Minimum Education/
High school diploma, GED or equivalent required.
Associates degree in Administrative Support Technology, Business or Office Technology preferred.
Medical terminology experience recommended.
Proficient in use of software programs.
Excellent customer service and telephone skills a must.

Customer Service—Meet and greet patients and families.
Obtain accurate demographic and financial information.
Explain treatment and responsibilities forms.
Verify insurance benefits, eligibility, and obtain insurance authorizations when necessary.
Obtain patient’s orders and requests. Review each for proper diagnosis.
Uses interpersonal skills in dealing with co-workers, patients, and families.
Participates in department meetings and attends all other required meetings.
Collect deposits, co-pays, and deductibles.
Obtains authorizations when necessary.
Maintains log, to include EMTALA log prior to end of shift.
Educates patients/families regarding patient rights, advance directives, and distributes patient guides.
Provide coverage for switchboard duties when necessary.

See above

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Organization: Twin County Regional Healthcare

Title: Patient Access Specialist – FT Emergency Department

Location: Virginia-Galax

Requisition ID: 7458-2594