Lead Associate Operations (Network Expansion) – Greater Baltimore Market, Baltimore, MD

JPMorgan Chase

You are energetic and enthusiastic as the face of Chase to our retail branch customers. As a Lead Associate Operations, you support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking.

You will be joining JP Morgan Chase, where we are obsessed with taking care of our customers and employees. You will make customers feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. Here at Chase, you will have the opportunity to help people experience our Customer Promise – helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

Job responsibilities

You will contribute significantly to the success of your branch by helping with the following.

Working with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture.

Process and assist customers with transactions

Introduce customers to your branch team who will build relationships and assist with specialized financial needs

Make customers lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week

Support the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards

Required qualifications, capabilities, and skills

Minimum two years of branch banking experience preferred; Associate Banker (Teller) experience is a plus

You are detail-oriented, organized and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements

Availability to work Branch hours, including weekends and some evenings

Successful completion of the Lead Associate Operations training program is a pre-requisite to be considered active in Lead Associate Operations role

Preferred qualifications, capabilities, and skills

Demonstrated ability to make connections, engage and educate customers and refer as appropriate

Strong desire and ability to influence, educate and connect team, partners, and customers to technology

Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment

Some College level or military equivalent strongly preferred; High school degree, GED or foreign equivalent required

Chase is a leading financial services firm, helping nearly half of Americas households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firms current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firms vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans