Customer Service Representative (Seasonal)

This job was posted by https://joblink.delaware.gov : For more
information, please see: https://joblink.delaware.gov/jobs/1183432

SIGN ON BONUS END OF SEASON BONUS PROVIDED

Seasonal duration: October through March

What makes us great

At the heart of our Company is a dedication to delivering energy that
drives progress. We put people first, work to keep them safe and build
trusting relationships.

Whats in it For You…

– Cooperative, supportive and empowered team atmosphere
– Monthly recognition events
– Endless wellness initiatives and community events

What youll be working on

– The CSR will hold our Standards of Performance as a priority in all
aspects of work: Safety, WOW, Presentation, Results Oriented

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– Ensure goals are met as prescribed by the business unit and
corporate dictum.

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– Take ownership and responsibility using active listening for each
customer interaction to ensure customer satisfaction and first call
resolution.

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– Handling customer service inquiries from walk-in and call-in
customers as well as email requests when applicable with a
professional and friendly attitude and within contact center
guidelines.
– Ability to navigate through various computer programs, multiple
screens, various resources on and/or off the phone with mandatory
typing which includes detailed, specific and relevant documentation
with each transaction.
– Ability to work a defined schedule in a structured environment
wearing a headset, having scheduled breaks and lunches.
– Ability to work at multiple locations which may require some travel
and extended hours as well as, support additional hours in an
emergency situations/storm preparation/restoration efforts.
– Proper customer transactions to include meter/service order
creation, payment processing, handling and processing on
recordkeeping and billing system
– Handling customer correspondence and concerns related high bills,
turn-on/off, deposits and ad hoc requests.
– Research, identify and solve discrepancies to bring to resolution
and prepare adjustments/corrections as needed.
– When required by site the CSR will engage in cashiering, batch
processing with the added responsibility of balancing of funds
reconcile cash drawer, and cash reports with high degree of
accuracy.
– Is knowledgeable of, supports, promotes and participates in the
Chesapeake Utilities Cares programs and other community grassroots
efforts.
– Participates in the process of collection and disconnections under
company rules and regulations as directed.
– Establish a good working relationship with other department contacts
and organizations.
– Performs other duties as assigned by their Supervisor within the
realm of the business unit job.