Customer Service Representative (Seasonal)

Chesapeake Utilities Corp.

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Seasonal duration: October through March

What makes us great

At the heart of our Company is a dedication to delivering energy that
drives progress. We put people first, work to keep them safe and build
trusting relationships.

Whats in it For You…

– Cooperative, supportive and empowered team atmosphere
– Monthly recognition events
– Endless wellness initiatives and community events

What youll be working on

– The CSR will hold our Standards of Performance as a priority in all
aspects of work: Safety, WOW, Presentation, Results Oriented

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– Ensure goals are met as prescribed by the business unit and
corporate dictum.

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– Take ownership and responsibility using active listening for each
customer interaction to ensure customer satisfaction and first call

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– Handling customer service inquiries from walk-in and call-in
customers as well as email requests when applicable with a
professional and friendly attitude and within contact center
– Ability to navigate through various computer programs, multiple
screens, various resources on and/or off the phone with mandatory
typing which includes detailed, specific and relevant documentation
with each transaction.
– Ability to work a defined schedule in a structured environment
wearing a headset, having scheduled breaks and lunches.
– Ability to work at multiple locations which may require some travel
and extended hours as well as, support additional hours in an
emergency situations/storm preparation/restoration efforts.
– Proper customer transactions to include meter/service order
creation, payment processing, handling and processing on
recordkeeping and billing system
– Handling customer correspondence and concerns related high bills,
turn-on/off, deposits and ad hoc requests.
– Research, identify and solve discrepancies to bring to resolution
and prepare adjustments/corrections as needed.
– When required by site the CSR will engage in cashiering, batch
processing with the added responsibility of balancing of funds
reconcile cash drawer, and cash reports with high degree of
– Is knowledgeable of, supports, promotes and participates in the
Chesapeake Utilities Cares programs and other community grassroots
– Participates in the process of collection and disconnections under
company rules and regulations as directed.
– Establish a good working relationship with other department contacts
and organizations.
– Performs other duties as assigned by their Supervisor within the
realm of the business unit job.