Course Coordinator

University of Pennsylvania

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Course Coordinator

Job Profile Title

Academic Coordinator

Job Description Summary

Provide coordination and high-level administrative support for the department. Act as program advisor, and as liaison between students, faculty, administrative staff, and other university areas. Performs all academic administrative functions for the undergraduate/ graduate program.

Job Description

The University of Pennsylvania’s Master of Health Care Innovation ( (MHCI) invites applications for a full-time Course Coordinator. As a member of the instructional team, the Course Coordinator supports instructors, teaching assistants, and students during the delivery of online courses. The position works in close collaboration with the team’s instructional designers and also provides some administrative support to the full Medical Ethics and Health Policy (MEHP) Online team.

Courses in the MHCI are usually 6 weeks long and run on a year-round schedule. At most times of year, the course coordinator will support up to 3 courses simultaneously, typically with up to 4 teaching assistants and 60 students each.

The mission of the MHCI is to forge a diverse network of innovative thinkers and leaders passionate about improving health care through transformative learning experiences. Faculty—drawn from across Penn—are leading experts in health policy, operations management, behavioral economics, innovation methodologies, health equity, and leadership.

Students apply their MHCI experience immediately in their work as clinicians, executives, directors, researchers, entrepreneurs, consultants, and more. MEHP Online is based in the Department of Medical Ethics and Health Policy in the Perelman School of Medicine. We are profoundly committed to diversity, equity, and inclusion and are seeking candidates who support and foster this commitment.


The Course Coordinator ensures a consistent, supportive student experience across all courses and provides some administrative support to the full MEHP Online team. This position oversees teams of teaching assistants, supports learning activities, and coordinates scheduling for the development and delivery of courses. Specific responsibilities include supporting:

Course delivery—by:

Preparing, monitoring, and supporting teaching assistants and instructors.

Monitoring and answering questions from students related to course policies and managing their online learning.

Attending and moderating online synchronous classes and posting recordings for students in a timely way.

Leading training and community development for teaching assistants.

Course development—by:

Preparing courses for launch in collaborating with instructional designers.

Assessing, synthesizing, and presenting classroom insights to the MEHP Online instructional team.

The full MEHP Online team—by:

Coordinating scheduling, including synchronous class meetings and recording sessions.

Maintaining accurate course information in multiple online sources.

Serving as part of the on-call student support rotation.

Coordinating other activities as needed.

Time spent on call usually does not exceed 2 hours in a week, approximately one week per month.

This position is eligible for a hybrid work schedule with a work week divided between working onsite and working remotely.

Required Qualifications

High School diploma and 5-7 years of experience or an equivalent combination of education and experience required. Including:

Ability to cultivate and manage relationships with diverse constituencies, including faculty, staff, and working professional students.

Reliable, strong attention to detail, with a commitment to accuracy and consistency.

Ability to meet multiple deadlines on simultaneous projects.

Excellent written and verbal communication skills.

Fluency with educational technologies, including Canvas or an equivalent learning management system.

Flexibility to work with the MEHP Online team on other projects as needed.

Preferred Qualifications

Experience as an instructor or teaching assistant in a higher education setting, and/or experience as an online learner.

Experience editing and proofreading written materials.

Basic multimedia skills, including video editing.

Working knowledge of health care, health policy, and/or innovation methods.

This position reports to the Associate Director for Online Instructional Design, Adam D. Zolkover. A résumé/CV and a cover letter describing your interest and your relevant professional or educational experience are required to apply. Applications must be submitted by Monday, September 11, 2023.

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

Perelman School of Medicine

Pay Range

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

Tuition : Take advantage of Penns exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

Discounts and Special Services : From arts and entertainment to transportation and mortgages, youll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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The University of Pennsylvanias special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penns robust commitment to diversity is fundamental to the Universitys mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.