Assistant Front Office Manager

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

The Hilton Philadelphia at Penn’s Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it’s the only hotel located directly on the Delaware River Waterfront at Penn’s Landing in Philadelphia’s downtown. The Hilton Philadelphia at Penn’s Landing’s 350 well-appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32” LCD televisions and wall-mounted, plug-n-play consoles for Wi-Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the direction and administration of all Front Office operations to ensure the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, the Assistant Front Office Manager is responsible for performing the following tasks to the highest standards:

Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.

Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward.

Recruit, interview and train team members.

Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly.

Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out.

Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

The Assistant Front Office Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, the following requirements must be met:

1 years supervisor experience

2 years front desk operations experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

A high school certificate or equivalent

Proficiency with computers and computer programs, including Microsoft Office

Excellent leadership, interpersonal and communication skills

Committed to delivering high levels of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a range of different work situations

Knowledge of Workplace, Health, Safety and Hygiene is essential

Strong communication skills

A passion for delivering exceptional levels of guest service

Experience working with Property Management Systems; Experience with OnQ preferred

Experience managing a department and Profit and Loss account

High level of IT proficiency

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed for an extended period of time

Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials

Proper lifting techniques required

Exerting up to 75 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects

Ability to use various vacuum cleaners, buffers, and cleaning chemicals

Other: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands.

We offer competitive wages, bonuses, and outstanding benefits inclusive of paid time off, medical/dental/vision, short term disability, life, accidental, critical illness insurance coverages, 401(K) retirement plans, as well as heavily discounted hotel benefits with Hilton and Pyramid Hotel Group.

We are a drug-free workplace; pre-employment drug screen and criminal background required. We participate in E-Verify. EOE/M/F/D/V

Opening ID: 2023-30572

Street: 201 South Columbus Blvd