Patient Care Assistant

Virginia Mason Franciscan Health


In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!


Are you interested in pursuing a career in healthcare? We looking for customer service focused and detail oriented candidates for our Patient Companion openings to support our expansion of our virtual healthcare services. Come join our team and join the healthcare field today!

What We Have To Offer:

Opportunity to work in a virtual health setting as we expand our services across the country

Faith-based culture with commitment to our Core Values of Reverence, Integrity, Compassion and Excellence, where we value positive team players

Competitive wages and generous employee benefits program

About This Position:

Our Patient Companions work from a centralized, virtual command center location in Tacoma, Washington, to monitor patients that have behavioral/cognitive issues or have other potential areas for concern. An incumbent monitors patients located in multiple facilities across the United States, including external customer hospitals. The position involves utilizing multiple video observation platforms and incorporating potential nuances regarding the workflows and preferences of the hospitals. Our Patient Companion roles are essential to assist with monitoring patient safety and has ongoing communication with the clinical staff providing the direct, on-site patient care.

Day-To-Day Responsibilities:

Observes assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms.

Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines.

Initiates timely communication (through communications system or telephone) with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort.

Documents observations and subsequent actions taken to maintain timely and accurate record.


What We Are Looking For:

Any combination of related education and experience that would demonstrate attainment of the requisite job knowledge/abilities to perform the duties of the position.

Strong customer service skills, attention to detail and willingness to learn are required

Current Nursing Assistant Registration or Certification is preferred.

Pay Range

$16.91 – $25.53 /hour

We are an equal opportunity/affirmative action employer.