Visit Faciliator-In Clinic

Fairview Health Services


M Health Fairview has an immediate opening for a Visit Facilitator to join our team at the Maplewood Clinic.Join MHealth Fairview, the largest healthcare system in the state! The MHealth Fairview Maplewood Clinic is a growing and collaborative clinic. Our clinic hours are 7AM to 6PM Monday – Thursday and 7AM – 5PM on Fridays, so no evenings, weekends, or holidays! This provides an excellent work life balance!

This is a 1.0 FTE (80 hours per two week pay period) opening.

M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clickinghere! (


This position is responsible for supporting in person clinic visits & helping guide patients through the care experience. Visit facilitators capture pertinent medical information from the patient & details the information into the medical record. This role also helps ensure the exam rooms are stocked, equipment & supplies are available, assists with tasks that support the effectiveness & efficiency of the team. The Visit Facilitator may also assist in scheduling & coordinating appointments, preparing schedules & other duties as assigned.

Prepare patients for their appointments including: communicating prior to their scheduled appointment to ensure medical records are collected, received & available for visit

Assist in rooming process by collecting & detailing pertinent information: reason for visit, medication review, vitals collection with automated vitals machine, & health questionnaires

Supports the patient connection to the provider for the visit & acting as a resource while ensuring a positive patient/provider experience

Completes visit wrap-up/after-visit summary is provided & patients are aware of recommendations for follow up. This may include assisting with scheduling & coordinating follow-up appointments.

Communicates efficiently with patients, providers & care team, demonstrating comfort in person & with virtual technologies



At least 1-year of customer service experience

Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)


Current nursing, medical, social work, psychology, or pharmacy student

Successful completion of: NA, EMT, or HUC program

Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting

Other Skills We Desire:

Excellent customer service, public relations and communication skills

Ability to prioritize and work with a fluctuation in workload while working independently

Ability to adapt to change and engage in ongoing process improvement

Flexibility to work at other sites is encouraged

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Fairview Health Services ( is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

Vaccination Update

As part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose (if receiving Moderna or Pfizer vaccines) within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.

Job Locations US-MN-Maplewood

Posted Date 13 hours ago (5/18/2023 7:15 AM)

Requisition ID 2023-112379

Profession Patient Care (Non RN/LPN)

Speciality Clinics/Urgent Care/Walk-In-Care

Department Clinic – Family Practice

Shift day

Hours per 2 weeks 80

Location Fairview Clinics and Specialty Center-Maplewood