Technical Service Specialist, CRM Defibrillation Solutions – Remote (USA)


Careers that Change Lives

Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident —we work hard to cultivatea workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions

A Day in the Life

The Technical Services Specialist provides consultation to physicians, health care professionals, Medtronic field personnel, Legal Department, Marketing, Education, Research and Development (R&D), Quality Assurance (QA), and other in-house areas on 1) technical aspects of Cardiac Rhythm Disease Management (CRHF) products and applications (implantable external, web based, and tablet based), 2) related device therapy concepts, medical and physiological problems, 3) device diagnostics, and 4) EGM/EKG and/or x-ray diagnostic interpretation.

Responsibilities may include the following and other duties may be assigned.

Provide direct phone consultation (100%) on Cardiac Rhythm Heart Failure products (implantable and external) that is accurate, thorough, timely, and tailored to the customer’s needs. This service is provided 7 days a week/24 hours a day, which is shared among other consultants.

Document and report all customer issues and product problems in the technical database.

Maintain high level CRHF product knowledge and related device therapy systems through continuous training and educational programs (e.g. seminars, self-study programs, workshops, literature review).

Maintain communication networks across business units, and other related business operations, key legal and regulatory functions.

Utilize technology and systems required to support job function (e.g. PC computer systems, iPad and Android tablets, MS Office/Outlook, cell phones, pagers, phone systems, etc.).

Expand related device therapy and diagnostic concept knowledge and device systems through continuous self-study and educational programs and training workshops.

Using Medtronic and industry publications research issues and remain current on new products and systems, new techniques, and new indications for devices.

Maintain an active participant role on department teams.

Must Have: Minimum Requirements

Bachelors degree required

Minimum of 2 years of relevant experience, or advanced degree in lieu of experience

Nice to Have

4 years experience in Cardiac Rhythm Heart Failure field in a position(s) dealing with customers and the clinical use of the product

5 years of clinical, field, or industry experience

2 years experience with device regulations (e.g. – FDA/GMP/MDR)

CRHF implant/follow-up experience or equivalent

1 year in a regulated industry (e.g. – FDA/GMP/MDR)

CRHF implant/follow-up observation

Demonstrated leadership and mentoring skills

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here ( .

This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) here .

The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

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It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.