Customer Experience Representative – Specialty Accounts

Red Wing Shoe Co Inc

Company Description Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knitfamily atmosphere that comes with being a privately-held company. Were rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focuson our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviorsof Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future. Job Description In this job, you will have the responsibility of managing and maintaining business relationships with specific accounts on a global scale. You will serve as the main point of contact for customers regarding order management, and you will coordinate with relevant departments to fulfill customer special requirements such as invoicing, packing, transportation, and labeling. This position requires a proactive approach to order processing, monitoring customer orders, and troubleshooting when necessary. You must ensure that contractual agreements between customers and the company are strictly followed. It is important to identify customer needs and sales opportunities to maximize sales growth. You will need to be knowledgeable in all areas of sales and distribution from order entry to shipping through participation in marketing, sales, credit, advertising, and product development processes as related to your accounts. Furthermore, you will collaborate closely with other Specialty Account Representatives and provide backup support as needed. Qualifications A.A. Degree or equivalent from two-year college or technical school and 2 years related experience/training; or equivalent combination of education and experience. Minimum 1 year experience in order management. Account Management and Vendor Compliance experience preferred. Required Knowledge, Skills, and Abilities Strong Computer Skills (Word, Excel, Internet, e-mail) Movex or ERP Experience Experience in Customer Service and Sales Ability to coordinate multiple aspects of an account with multiple departments to achieve customer satisfaction Additional Information Red Wing Shoes is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact or call 651-388-8211. Please view Equal Employment Opportunity Posters provided by OFCCP at All offers of employment are contingent on satisfactory results of a background check and drug screen. Red Wing Shoe Company, Inc. is a drug-free workplace. Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c) All qualified applic nts will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP here.