Customer Service Associate II Floater


JOB REQUIREMENTS: This position will be based out of our Casco office,
however will travel and work out of all 9 of our branches to cover
staffing needs (Kewaunee, Door and Brown Counties). This position will
work 35-40 hrs per week including 2-3 Saturday mornings per month.
Position Summary: As an employee of the Bank supports company culture
and mission statement to “Have a Positive Impact on Peoples Lives”.
Services the needs of the customers by greeting them appropriately,
processing their transactions promptly and accurately, recognizing sales
opportunities and referring business accordingly and thanking each
customer by name. Principal Responsibilities and Duties: 1. Process
Teller Transaction A. Process savings, checking, time deposits
transactions. B. Process customer loan payments, safe deposit box
payments savings bond redemptions and cash advance requests. C. Issue
personal money orders and cashiers checks. D. Balance and verify cash
drawer. E. Wrap coin and currency. F. Assist with the processing of
daily imaging and corrections. G. Maintain branch ATM/ITM machine. H.
Perform branch opening and closing duties. I. Maintain postage stamp
inventory. J. Order checks and deposit tickets for customers. K. Assist
customers with imaging research and balancing accounts. L. Identify and
report potential fraudulent customer activity. M. Follow appropriate
bank policies, procedures and regulatory compliance when completing
transactions. N. Evaluate and place holds when necessary for
transactions. O. Add and perform maitnenence on customer and
non-customer information profiles. P. Perform safe deposit box duties.
Q. Assist with online banking and 24 hour banker inquiries. R. Perform
vault teller duties and assist with weekly buy and sell branch cash
order. S. Perform maintenance on automatic funds transfers, stop
payments and overdraft sweep protections. T. Perform EFT card inquiries,
travel alerts, debit card reorder and prepare card fraud documentation.
U. Perform document scanning duties. V. Perform domestic and foreign
wire transfers. 2. Cross Sell Bank Services A. Promote products and
services of the Bank including deposits, loans, and investment services.
B. Refer interested customers to appropriate departments. C. Answer
customer inquiries in regards to new and existing accounts. D. Attend
training and sales meetings as assigned. 3. Act as a Receptionist A.
Answer incoming phone inquiries and transfer to appropriate personnel if
necessary. B. Greet branch customers, answer inquiries and direct them
to the appropriate personnel. OTHER EXPERIENCE AND
QUALIFICATIONS: One year experience as a Customer Service Associate I or
equivalent experience. Strong people skills required. Cash handling,
problem solving, and previous customer service skills desired. Must be
detail oriented, organized, and able to handle multiple tasks. Able
handle confidential information, and positively represent the company.