Full Time Customer Service Associate


JOB REQUIREMENTS: Bank of Luxemburg has an opening for a full-time
Customer Service Associate at our main office in Luxemburg. This
position will work 35-40 hours per week including 2-3 Saturday mornings
per week. As an employee of the Bank supports company mission, vision
and culture. Services the needs of the customers by greeting them
appropriately, processing their transactions promptly and accurately,
recognizing sales opportunities and referring business accordingly and
thanking each customer by name. Principal Responsibilities and
Duties: 1. Process Teller Transaction A. Cash customer checks. B. Handle
savings and checking deposits, withdrawals and transfers. C. Process
customer loan payments, safe deposit box payments and cash advance
requests. D. Issue personal money orders and cashiers checks. E. Quote
values and redeem savings bonds. F. Balance and verify cash drawer. G.
Wrap coin and currency. H. Assist with the processing of daily Imaging.
I. Assist with maintaining branch ATM machine (if applicable to branch).
J. Order postage stamps (if applicable). K. Order checks and deposit
tickets for customers. L. Assist customers with imaging research and
balancing accounts. M. Identify and report potential fraudulent customer
activity. N. Follow appropriate bank policies, procedures and regulatory
compliance when completing transactions. O. Evaluate and place holds
when necessary for transactions. P. Add and perform maintenance on
customer and non-customer information profiles. Q. Assist with EFT card
travel alerts and online banking and 24 hour banker inquiries. R. Assist
with customer safe deposit box access. 2. Cross Sell Bank Services A.
Promote products and services of the Bank including deposits, loans, and
investment services. B. Refer interested customers to appropriate
departments. C. Answer customer inquiries in regards to new and existing
accounts. D. Attend training and sales meetings as assigned. 3. Act as a
Receptionist A. Answer incoming phone inquiries and transfer to
appropriate personnel if necessary. B. Greet branch customers, answer
inquiries and direct them to the appropriate personnel. Additional
Duties and Responsibilities: 1. Keep abreast of key economic data and
regulatory changes which may impact the financial performance of the
Bank. 2. Maintain up-to-date job knowledge through professional reading
and affiliation with appropriate industry organizations. Equal
Opportunity/Affirmative Action Employer OTHER EXPERIENCE AND
QUALIFICATIONS: Strong people skills required. Cash handling, problem
solving and previous customer service skills desired. Must be detail
oriented, organized and able to handle multiple tasks. Able to handle
confidential information and positively represent the company.