Technical Support Engineer I Clean


JOB REQUIREMENTS: Company Generac Power Systems Name Technical Support
Engineer I (Waukesha) – Clean Energy Req # 62370 Employment Type Full
Time Shift 1st At Generac, Our People help make the world safer,
brighter, and more productive. United by our Values, people with diverse
backgrounds and points of view work together to ensure our global
customers have peace of mind. We are a team of builders and doers who
share a passion for innovation and a desire to outpace others. As an
inclusive workplace, we empower our employees to embrace diversity in
all forms, celebrate our differences, and treat everyone with equity and
respect. At Generac, our success is powered by Our People. JOB SUMMARY:
The Technical Support Engineer I is responsible for providing advanced
technical support to our authorized dealer network including fielding
and resolving technical service issues, providing troubleshooting
support, and authorizing warranty repairs autonomously with minimal
guidance from leadership. The Technical Support Engineer I develops and
maintains technical troubleshoot procedures, creates technical content
for new product introductions, serves as a mentor to the technical
support department, and manages highly escalated or technical cases
involving key accounts. ESSENTIAL DUTIES: 70% Answer inbound calls and
respond to emails from Dealer Technicians responding to complex
questions over the phone Provide accurate, timely, and descriptive notes
during calls in salesforce Use and improve internal technical
troubleshooting content Provide key account technical support Serve as a
path of escalation for technical support representatives Perform on-site
troubleshooting, diagnosis, and repair as required 15% Work closely with
product engineering and quality engineering to develop comprehensive
troubleshooting content for the entire technical support team Update and
maintain internal and external knowledge base Work to customer and
dealer facing technical video content 15% Work with new hires, and
existing employees to foster a culture of continuous improvement Mentor
technical support representatives to ensure sound technical decision
making Provide technical training to new hires and as part of new
product introductions. KNOWLEDGE, SKILLS AND ABILITIES: In depth
understanding of electrical (AC/DC) theory Knowledge of power
converters, boost, buck, inverters, & rectifiers Understanding and
working knowledge of engine maintenance and troubleshooting of gensets.
Understanding of PLC, Ethernet, and Modbus Excellent Customer Service
skills Ability to professionally and effectively communicate verbally
and in writing. Ability to remain calm in high- stress situations Strong
knowledge of Microsoft office suit Leadership competency Ability to
effectively communicate technical… For full info follow application
link. Generac Power Systems Inc. is an equal opportunity
employer/Minorities/Females/Vet/Disability. APPLICATION