Options Counselor and Enrollment Special

JOB REQUIREMENTS: Options Counselor and Enrollment Specialist –
OPTIO009809 DESCRIPTION/RESPONSIBILITIES: The Options Counselor and
Enrollment Specialist is responsible for providing a central source of
reliable and objective information about a broad range of programs and
services for older adults or people with physical, developmental or
intellectual disabilities. This role will help people understand and
evaluate the various options available to them. This role provides
assessment and enrollment counseling for publicly funded long-term care,
including Family Care and IRIS. RESPONSIBILITY LEVEL: Provide a central
source of reliable and objective information about a broad range of
programs and services for older adults and people with physical or
developmental/intellectual disabilities. Help people understand and
evaluate the various options available to them. Help people to find
resources in the community and make informed decisions about long-term
care, help people conserve their personal resources, maintain
self-sufficiency and delay or prevent the need for potentially expensive
long-term care. Provide assessment and enrollment counseling for
publicly funded long-term care, including Family Care and IRIS.
PRINCIPAL DUTIES: 1. Provide information and assistance including
listening to the consumer, assessing his or her needs, and helping the
consumer to connect with service providers or gain information to meet
the identified needs. 2. Provide information and assistance in-person in
the persons home or at the ADRC office as an appointment or walk-in,
over the telephone, via e-mail, or through written correspondence. 3.
Shall be knowledgable of community services such as, Medicaid, Medicare,
Social Security, SSI, SSI-E, SSDI, FoodShare, public health services and
Older Americans Act services. 4. Shall be knowledgeable about
preventable causes of disability and institutionalization, shall be able
to identify risk factors and refer individuals to appropriate prevention
and early intervention services and programs. 5. Shall be knowledgeable
of the Department of Health Services Dementia Care Guiding Principles
and how these principles are integrated into ADRC services. 6. Shall be
trained on and skilled in the use of the resource and client tracking
databases, including how to search for services, retrieve information,
and document customer contacts. 7. Shall provide follow-up as required
by policy and document follow-up contacts and activities. 8. Provide
counseling about the options available to meet long-term care needs and
factors to consider in making long-term care decisions. 9. Maintain
certification to administer the Long-Term Care Functional Screen. 10.
Maintain certification to provide Option Counselor 11. Provide
information on rights, and complaint, grievance, and appeal processes
12. Provide short term case coordination to consumers identified in the
ADRC short term case coordination policy. 13. Provide information on
services available to residents wishing to relocate from a Nursing home,
assisted living facility or other care setting. 14. Assure that
customers who request access to long-term care and indicate potential
eligibility for publicly funded long-term care services are informed of,
and assisted in accessing, these services. 15. Responsible for
completing all other duties/responsibilities as assigned. Equal
Opportunity Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity OTHER
EXPERIENCE AND QUALIFICATIONS: REQUIREMENTS: 1. A Bachelor of Arts or
Science degree (preferably in a health or human services related field)
or a license to practice as a registered nurse in Wisconsin pursuant to
s. 441.06 Stats. 2. Equivalent of at least one year of full-time
experience in a health or human service field, working with one or more
of the client populations served by the Aging and Disability Resource
Center (elderly or adults with physical or developmental/intellectual
disabilities). Qualifying work experience may be paid or unpaid and may
include internships, field placements and volunteer work. 3. Valid
Wisconsin drivers license. 4. Prompt and regular attendance. CORE
CULTURAL COMPETENCIES: 1. Knowledge of Community Resources 2. Ability to
deliver concise oral and written reports. 3. Ability to work well with
other agencies. 4. Knowledge of Medicaid, Medicare, Social Security and
Marketplace benefits. APPLICATION INSTRUCTIONS: Apply Online:
https://ars2.equest.com/?responseid=596606ef51b159eeaefcbd7ed6be1c04
Other: Applicants ONLY to apply via URL link provided!